Our Cancellation Policy
At Basebody Spa we understand that unanticipated events happen occasionally in everyone’s life. Business meetings, project deadlines, flight delays, car problems, snowstorms, and illness are just a few of the reasons why one might consider canceling an appointment. In our desire to be effective and fair to all of our clients, and out of consideration for our therapists’ time, we have adopted the following policies:
In most cases, a 24-hour advance notice is required when canceling an individual appointment or Group appointments. This allows the opportunity for someone else to avail themselves of our services.
If you are unable to give us the minimum 24-hours (or 48-hours) advance notice, and we are unable to fill your time slot, you will be charged 50% of what would have been your treatment fee (this includes delayed or cancelled flights). At our discretion this charge will be either automatically deducted from the outstanding balance of an existing “value plan” or gift certificate; otherwise, it must be paid in full prior to your next treatment.
No Shows
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show”. They will be charged for their “missed” appointment at 50% of the service fee.
Out of respect and consideration to your therapist and other customers: Please plan accordingly in order to be on time.
Sessions
All massage sessions include 10 minutes of consultation, dressing, and undressing. For 90 minute Massages, this means 80 minutes of hands-on Service and for 60-minute massages this means 50 minutes of hands-on service